Initial Clinic Space Renderings

These are initial renderings, done using Solidworks, showing how I see the space to be laid in the simplest of ways. This is more of a floor plan for a consultation center, not for a treatment center. Here I am being to explore color scheme and material.

Moving forward I'm hoping to create more realistic renderings using better suited programs like Revit or SketchUp.

Wireframing a check-in for an STD clinic

From my research and experiences, I've started to think about how to better improve the check-in systems currently at most clinics.

I ideally see the check-in able to happen remotely via a mobile website, but also on-site via a kiosk.

Here is the kiosk app I prototyped last semester for a similar type of service.

Onondaga County STD Clinic Visit

Today I went to the Onondaga County STD Clinic to better understand the experience a user has in a clinic system.

This clinic is a free clinic so they can only service so many people per day. The way their system works is that the patients must arrive before or around the time they open (today it was 12:30), fill out the paper work on a clipboard provided at the table upon entry, then hand the information to the receptionist. If there are no clipboards left on the entry table when a patient enters, they will not be able to be seen that.

The paperwork given to fill out asks pretty standard questions.

Here is the first sheet that I began to fill out

 Patient risk assesment form

Patient risk assesment form

 Consent form

Consent form

One form that females specifically had to fill out was this green form. It asks more specific questions about common STD symptoms for women.

IMG_3828.JPG

After filling out all this paper work, I returned to the receptionist and handed her my ID. She then gave me a card with a confidential number on it. Patients are referred to by their number through out the rest of the process to keep their identity confidential.

 The number on the card is the one you call to get your full test results.

The number on the card is the one you call to get your full test results.

 The waiting area

The waiting area

I waited in the waiting area until my number was called. Once my number was called, I followed an employee to an exam room.

 The exam room (where the employee sits)

The exam room (where the employee sits)

Once in the exam room, the employee sits at the seat above and asks the patient questions based on paperwork. For women, the questions have to do with vaginal symptoms, periods, and STD history. After questions, the employee will draw blood for HIV and syphilis testing from this desk.

 The exam room (where the patient sits)

The exam room (where the patient sits)

Then the employee asks the patient to undress from the waist down for the rest of the physical exam. The employee will swab the patient in the appropriate areas based on how the patient answered the questions. 

The employee will then takes the swabs and blood to the tech in the building. They rapid test for easily detectable STDs and if the patient is found positive, the employee will return with medication and information before they leave.

For the full test results the patient must call the clinic back within 4-7 days.

Women Designing for Women

I recently came across this article about women in design. 

It highlights Hailey Stewart, an industrial designer, and Sahana Kumar, an experience designer, who after recent gynecological exams, wondered why the speculum had not been redesigned.

The speculum was designed by J. Marion Sims, the father of gynecology in 1845 and little had been done to redesign it since.

These women decided this uncomfortable tool needed to be redesigned by women.

 

 image from of frog design

image from of frog design

In a way, what these designers at frog have done, is what I would like to do for women's health clinics in general. I hear far too many stories of women having bad experiences regarding getting help for their gynecological health. Visiting clinics should not be uncomfortable and scary, just as these women felt the speculum should not be cold and uncomfortable.

First Service Experience Roleplay

My first time roleplaying a service was last semester after designing a women's health consultation center.

I have complied photos and video from that role play into a video below.

This role play was done in a gallery here at the School of Design in Syracuse University. The women (and men) role playing with me are other design students. I found the experience very beneficial. It was a great way to see how comfortable the users felt in the situations and how well the service flowed.

After compiling the photos and videos, I have many more insights as to how to better expand this project for my thesis.

Thesis Introduction

I am starting this blog to log the progress of my thesis project as an Industrial and Interaction design student.

My thesis project is an adaptation of a project I did in the spring for a service experience design class. For this project, I created a service experience simulation of a women's health clinic. For my thesis, I am taking this idea and expanding upon it.

My thesis is to make women's healthcare, specifically regarding vaginal health and STI treatment and prevention more comfortable, accessible, comfortable, and understandable for women in Onondaga county.