Today I went to the Onondaga County STD Clinic to better understand the experience a user has in a clinic system.
This clinic is a free clinic so they can only service so many people per day. The way their system works is that the patients must arrive before or around the time they open (today it was 12:30), fill out the paper work on a clipboard provided at the table upon entry, then hand the information to the receptionist. If there are no clipboards left on the entry table when a patient enters, they will not be able to be seen that.
The paperwork given to fill out asks pretty standard questions.
One form that females specifically had to fill out was this green form. It asks more specific questions about common STD symptoms for women.
After filling out all this paper work, I returned to the receptionist and handed her my ID. She then gave me a card with a confidential number on it. Patients are referred to by their number through out the rest of the process to keep their identity confidential.
I waited in the waiting area until my number was called. Once my number was called, I followed an employee to an exam room.
Once in the exam room, the employee sits at the seat above and asks the patient questions based on paperwork. For women, the questions have to do with vaginal symptoms, periods, and STD history. After questions, the employee will draw blood for HIV and syphilis testing from this desk.
Then the employee asks the patient to undress from the waist down for the rest of the physical exam. The employee will swab the patient in the appropriate areas based on how the patient answered the questions.
The employee will then takes the swabs and blood to the tech in the building. They rapid test for easily detectable STDs and if the patient is found positive, the employee will return with medication and information before they leave.
For the full test results the patient must call the clinic back within 4-7 days.